Customer Service

PRODUCTION TIME:


We try our best to keep our ready-made valances in stock. Although some may be made-to-order, we will ship within 3-5 business days. Valances over 50 inches wide and over 3-scoops, panels, pillows, bedding, and shower curtains are made-to-order, and will ship within 5-10 business days. Fabric swatches are sent within 1-2 business days. Sometimes, problems with either our fabrics or trims arise beyond our control, which may have an effect on production time. In this case, we will contact you immediately with any shipping delays.

 

GUARANTEE:

 

 

We pride ourselves in high-quality manufacturing and workmanship. In the event of a defect, we will replace the item at our discretion within 90 days of receipt. We cannot guarantee dye lots of fabrics and trims.

 

 

SHIPPING:

 

 

Orders are shipped UPS ground according to the weight of the package. For expedited service, we also offer 2nd day, and next-day shipping at an additional cost. Drapery Hardware orders are shipped FedEx according to the weight of the package. Claims for damaged goods, or a packaging error must be made to us in writing within 48 hours of delivery of the package. If an item has been damaged during shipping, please retain the damaged bag to be returned along with the damaged goods.

Although we do take every precaution to ensure your package arrives safely, once your package has been delivered and the delivery confirmation has been scanned by UPS, we are not responsible for stolen or missing packages. Please make sure your package is shipped to a secure address. P.O. Box addresses are shipped USPS.

 

 

RETURNS:

 

Although our products are considered ready-made, we fabricate each order especially for you. Our 50” wide valances are returnable within 30 days from the ship date. For returns over 30 days, a website credit will be issued. Prior to returning your order, please contact us for a return-authorization number. Products that have been damaged, used or show signs of wear-and-tear are not accepted. Returns must be in the original package. We are not responsible for return shipping costs.

Products Not Returnable:

 

We suggest that you order fabric swatches ($3.00 each) to be absolutely sure the actual color and texture of the fabric meets your needs. Fabrics viewed on a computer screen do not represent a fabric’s true color and texture.

We are happy to assist you with questions about ordering our products. Please contact us at customerservice@rlfhome.com or by calling us at 860-951-8110.

Design-on-a-Photo: For a nominal fee, our Design-on-a-Photo service will allow you to visualize any of our valance styles directly on photos of your windows, enabling you to purchase the correct size valance for your application.

Specialty Panels & Specialty Pillows: Our Specialty Panels & Specialty Pillows must be returned within 15 days from the ship date. Prior to returning your order, please contact us for a return-authorization number. There is no restocking fee for items returned unopened in the original packaging. For returns on opened packages, there is a $25 per item restocking fee. Products that have been damaged, used or show signs of wear-and-tear are not accepted. We are not responsible for return shipping costs.

Home Decor Items: All sales are final. Damaged merchandise will be replaced or may be returned if reported to us within 48 hours of delivery of the items. Please contact us for a return-authorization number. We are not responsible for return shipping costs of damaged merchandise.

Drapery Hardware: Our drapery hardware products must be returned within 15 days from the ship date. Prior to returning your order, please contact us for a return-authorization number. Returns must be in the original package. We are not responsible for return shipping costs.